Refund policy

Last updated: 22 July 2026

At Time DistrictUK Store, we want you to be satisfied with your purchase. This policy explains our cancellation, return and refund process. Nothing in this policy affects your statutory rights under UK consumer law.

Order Cancellation

You may use our self-service cancellation option within 15 minutes of placing your order.

If the cancellation option is no longer available, contact us immediately:

Email: muhammadhaseebullah1518@gmail.com
Phone: 04260973409

We cannot guarantee cancellation once an order has entered processing or has been dispatched. However, your statutory cancellation and return rights remain unaffected.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must normally be:

Unused and unworn
In its original condition
Supplied with its original packaging, accessories and tags
Accompanied by proof of purchase

Before returning an item, contact us at muhammadhaseebullah1518@gmail.com with your order number and reason for return.

Do not send a return without first contacting us, as this may delay your refund.

UK Cancellation Rights

For most products purchased online, UK consumers have the right to cancel their order without giving a reason within 14 days after receiving the goods.

After notifying us that you wish to cancel, you must normally return the goods within a further 14 days.

Our 15-minute self-service cancellation feature does not restrict these legal rights.

Return Address

Time DistrictUK Store
59 The Fairway
Oadby
LE2 2HP
United Kingdom

Please contact us before sending your return.

Faulty, Damaged or Incorrect Items

Inspect your order when it arrives and contact us promptly if an item is:

Faulty
Damaged
Incorrect
Incomplete
Not as described

Email us at muhammadhaseebullah1518@gmail.com and include your order number, details of the problem and clear photographs where relevant.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.

The unused-condition requirements of our voluntary return policy do not restrict your rights concerning faulty, damaged, incorrect or misdescribed products.

Non-Returnable Items

Where permitted by law, we cannot accept change-of-mind returns for:

Personalised or engraved products
Gift cards
Products made specifically to your requirements
Products that applicable law excludes from cancellation

These exclusions do not apply if an item is faulty, damaged, incorrect or misdescribed.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return postage unless we agree otherwise.

We recommend using a tracked and insured delivery service. The returned item remains your responsibility until it reaches us.

If an item is faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs where required by law. Contact us before arranging return postage.

Refunds

After receiving your return, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For a valid statutory cancellation, any refund due will be processed without undue delay and no later than 14 days after:

We receive the returned goods; or
You provide evidence that the goods have been returned

We may withhold the refund until we receive the goods or evidence of return.

When an entire order is cancelled under statutory cancellation rights, we will refund the cost of our least expensive standard delivery method. Additional charges paid for premium or express delivery are not normally refundable.

We may make a reasonable deduction if the value of an item has been reduced because it was handled beyond what was necessary to inspect it.

Your bank or payment provider may require additional time to display the refund in your account.